European Accessibility Act (EAA) in Belgium: A Simple Explanation
What is the EAA?
The European Accessibility Act (EAA) is a law designed to make everyday products and services accessible to people with disabilities. In Belgium, it applies to businesses and organizations to ensure everyone—including those with visual, hearing, motor, or cognitive impairments—can use digital and physical services easily.
Key Requirements in Simple Terms
1. Accessible Digital Content: Websites, mobile apps, and online services (e.g., banking, e-commerce) must follow WCAG 2.1 Level AA standards.
This means:
- Text must be readable (e.g., proper colour contrast).
- Navigation should work with keyboards (not just mice).
- Images need descriptive "alt text" for screen readers.
2. Physical Products: ATMs, ticketing machines, smartphones, and e-readers must include features like voice guidance, tactile buttons, or adjustable fonts.
3. Customer Support: Businesses must offer help in accessible formats (e.g., live chat for those who can’t use phones)
4. Exceptions:
- Micro-businesses (under 10 employees or €2 million turnover) are exempt until 2030.
- Companies can claim exemptions if compliance causes a "disproportionate burden," but must justify it.
Important Deadlines
- June 28, 2025: New or updated products/services must comply.
- June 28, 2030: Existing products/services must meet EAA standards 313.
Why It Matters
The EAA helps over 100 million Europeans with disabilities access essentials like online shopping, transport, and banking. For businesses, it avoids fines (up to €200,000) and builds trust with customers.
This explanation is based on the official European Commission document. For details, visit the EAA reference page.