ICT Accessibility Policy in Thailand
Overview
The ICT Accessibility Policy in Thailand is a government initiative designed to ensure digital products and services are accessible to everyone, including people with disabilities. The policy aligns with Thailand’s commitment to inclusion, as outlined in the Persons with Disabilities Empowerment Act (2007, revised in 2013) and its ratification of the UN Convention on the Rights of Persons with Disabilities (CRPD).
The goal is to remove barriers in digital platforms—such as websites, mobile apps, and e-government services—so that people with visual, hearing, motor, or cognitive impairments can use them independently.
Key Provisions & Requirements
Here’s what the policy requires in simple terms:
1. Accessible Websites & Apps
- Government and private sector websites must follow international accessibility standards, such as the Web Content Accessibility Guidelines (WCAG).
- Features like text-to-speech, keyboard navigation, and high-contrast modes should be available.
2. Assistive Technology Support
- People with disabilities have the right to access assistive technologies (e.g., screen readers, Braille displays).
- Financial support may be provided to help individuals afford these tools.
3. E-Government & Public Services
- Government digital services (e.g., tax filing, health portals) must be fully accessible.
- Smart city initiatives (like Bangkok and Chiang Mai) should include accessible kiosks and transportation apps.
4. Private Sector Compliance
- Businesses, especially in banking and telecom, must ensure their digital services (mobile apps, online banking) are usable by people with disabilities.
5. Enforcement & Penalties
- While the law mandates accessibility, enforcement has been inconsistent, with weak penalties for non-compliance.
- Advocacy groups push for stricter audits and fines for violations.
Important Dates
- 2007: The Original Persons with Disabilities Empowerment Act was passed.
- 2013: Revised to strengthen digital accessibility requirements.
- Ongoing: Implementation continues, with gradual improvements in public and private sector compliance.
Conclusion
This explanation is based on Thailand’s official policies, including the Persons with Disabilities Empowerment Act and related government reports. For more details, refer to the official document:ICT Accessibility Policy in Thailand.